| When your student has trouble getting their reading course to load, (continuous spinning) look down in the blue task bar and you should see another Successmaker tab. Click on the other tab, this should take you to the program. Sometimes two screens pop up, the actual course and then on top of it, the spinning loading screen. It could be that the student clicks too many times on the course so that it is trying to open two reading courses at the same time.
As in the past, there are times that the computers lock up. This can happen with excessive clicking or just a glitch in the program or a power surge. The least frustrating thing to do is Ctrl/Alt/Delete - Task Mgr. - End Program. The student can go back and sign in again (click yes to the box, you are already signed in, do you want to continue) and restart their course.
I hope this information assists in a pleasurable experience with SuccessMaker ;)
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